FAQ’s

Accounts

How do I create or login to an account?

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What do I do if I forgot my password?

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Checkout

Is my information kept private?

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Do you provide a secure checkout?

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How do I use a coupon code?

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Do you charge sales tax?

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Shipping

What is a processing rush?

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What is freeze insurance?

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When will my order ship?

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When will my order be delivered?

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What carrier will deliver my order?

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Can I ship to a P.O. Box?

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Can I ship gifts to an A.P.O. / F.P.O. destination?

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Can I send items to Alaska or Hawaii?

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Customer Service

How can I contact you?

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What are your customer service hours?

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Do you have a store?

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