When you order fresh citrus from Arizona Orange Company, it’s our number one priority to ensure that it arrives at its destination the peak of perfection, ready to be enjoyed. In order to provide the best service possible, there are a few items that we ask our customers to keep in mind.
Our Shipping Process
When you place an order online for fresh fruit, you want to make sure it arrives in a timely manner and in perfect condition. In order to ensure that we are able to provide this to each of our customers, Arizona Orange Company has partnered with Fed-Ex. Keep in mind that we cannot ship to P.O. Boxes.
After your order is received on our website, it may take a few days to ship your order. We typically ship on Mondays and Tuesdays. We do this in order to avoid shipments sitting in a shipping warehouse over the weekend.
Perishable Food Gifts
Some of our food gifts consist of items that are prone to spoil during shipping if not delivered in a timely manner. Occasionally, there are shipping delays that are unavoidable. Since the fruit we ship can spoil if not delivered quickly, please be aware that we do our best to get the citrus to you as fast as possible. Some delays and issues are simply out of our control. If there is an issue, contact us so that we can make it right!
California, Alaska and Hawaii Deliveries
Shipping fruit to California requires a special permit and inspection. Occasionally, we are unable to offer shipping to California. Due to the journey ahead of our amazing Arizona gifts when being shipped to certain states, we have to show a little extra love to ensure they arrive safely. When shipping to Alaska or Hawaii please anticipate an increased shipping fee.
Shipping to a P.O. Box
We cannot ship to P.O. Boxes at all! Please use an address that is not a P.O. Box.
Our goal is 100% satisfaction, and while we strive for this with each Arizona gift that we ship, some things are out of our control. In the event that a correction to an address needs to be made in order for your gift to reach its destination, we reserve the right to do so. Please double check that all information is entered correctly, to ensure accuracy. We are only able to guarantee delivery to the address provided.
We know our products and services are top-notch, and to prove it we offer each and every one of our customers a full money back guarantee should your fruit be ruined or unacceptable. Take a look below to figure out how to contact us regarding our guarantee.
At Arizona Orange Company, it is our #1 priority to provide customers with only the finest products and services. If you have a problem with one of our products, just give us a call or send us an e-mail, and we will replace your order with an item of equal or greater value or refund your money, whichever you prefer!